Last Updated: July 27th, 2025
This website and all associated services are operated by serbizAI OÜ (the “Company”, “we”, “us”, “our”), a private limited company registered in Estonia. Full company details can be found on the Imprint page of this site.
By using this site or purchasing any service or content, you agree to be bound by the terms outlined herein. If you do not agree, please refrain from using the site or making purchases.
1. Contract Formation
Your contract with us is formed when you successfully complete checkout and payment is processed (via Stripe or any other agreed payment method), or upon signature of a service agreement outside this website. All services and content are subject to these Terms and Conditions.
2. Prices & Payment
All prices are in EUR and include VAT where applicable.
Payment is handled securely via Stripe or agreed offline methods (e.g. bank transfer).
You agree to pay the full amount upon registration or order confirmation.
We do not guarantee any exchange rate and are not responsible for transaction fees outside our control.
3. Digital Services & Access
Upon payment, you’ll receive access credentials or download/streaming links for the service or product.
Accessing, downloading, or streaming constitutes the beginning of “performance” of the service.
4. Right of Withdrawal (14-Day Cooling-Off Period)
You have a statutory right to withdraw within 14 calendar days of purchase, without giving any reason.
To withdraw, contact us at [email protected] before the 14-day period expires.
For live sessions, any already-conducted sessions will be deducted at full rate from the refund.
See EU ODR Platform for more info.
5. Single Session Cancellations
Full refunds for prepaid sessions are granted (excluding unavoidable transaction fees) if canceled within the notice period:
48 hours before the scheduled start.
Cancellations after this period will not be refunded.
Company-initiated cancellations are always 100% refundable, minus third-party transaction costs.
The Company may revoke access to associated resources (e.g., communities) upon cancellation.
6. Program Cancellations (Multiple Sessions)
Programs (discounted bundles of sessions) are partially refundable if canceled by you before completion:
Used sessions are deducted at full per-session rate.
Late cancellations (outside notice period) are treated as used.
No extra charge will be requested if used session value exceeds program price.
Company-initiated cancellations result in a pro-rata refund for unused sessions.
Refunds exclude transaction fees outside our control.
Access to associated resources may be revoked.
7. Program Duration Limit and First Appointment Date
The Customer must schedule their first appointment within three (3) months from the date of payment. Failure to do so may result in the forfeiture of the program fee, at the sole discretion of the Company.
For programs consisting of ten (10) sessions, the Customer is required to complete all sessions within six (6) months from the date of the first scheduled appointment.
For programs consisting of three (3) sessions, all sessions must be completed within five (5) weeks from the date of the first scheduled appointment.
In cases where the Customer is unable to provide suitable availability for scheduling within the above timeframes, the Company reserves the right to retain the full amount paid for the program. No refunds or rescheduling beyond the allowed period will be granted unless expressly agreed to in writing by the Company.
If, however, the Company is unable to offer available booking dates within the required timeframes due to scheduling constraints or other operational limitations, the program will be cancelled, and the Customer will receive a pro-rata refund based on the number of sessions completed as per paragraph 6.
8. Intellectual Property & Content Use
All content on this site (courses, videos, slides, code, images, and documents) is the intellectual property of the Company or its licensors.
You receive a limited, non-transferable, non-commercial personal license to use the content.
Reproduction, distribution, public display, or resale of content is prohibited without written permission.
Unauthorized use may result in legal action.
9. Copyright, Trademark & Content Submissions
Trademarks, logos, and proprietary visuals (e.g., “”) are protected under law.
Submissions (e.g., suggestions, feedback) become our property without obligation of confidentiality or compensation.
If you believe your IP rights are being infringed, contact [email protected] with details and evidence.
10. Privacy & Communications
By registering or purchasing, you consent to receive essential notices and service-related communications via email.
We respect your privacy and protect your data in accordance with our [Privacy Policy](fastforward-institute.com/terms).
12. Service Availability and Limitations
We strive to ensure uninterrupted service but cannot guarantee error-free operation or uptime.
We are not liable for interruptions due to third-party providers (e.g., Stripe, web hosting, ISPs).
You assume responsibility for system compatibility, updates, and internet access.
12. Warranty and Disclaimers
Services and content are provided “as-is” without guarantees of specific results.
You are solely responsible for applying the guidance we provide.
We disclaim all warranties (implied or explicit) to the fullest extent permitted by law.
13. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
Total liability for any claim is limited to the amount you paid for the service.
Some jurisdictions may not allow all exclusions; your rights may vary.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates from any claims, liabilities, or costs arising from:
Your breach of these terms,
Your use of the services or content,
Your violations of third-party rights.
15. Governing Law and Jurisdiction
These Terms are governed by Estonian law.
Disputes shall be resolved in the courts of Estonia.
If required by your location, we may comply with applicable local consumer protections.
16. Amendments
We may update these Terms at any time. Changes are effective upon posting with the “Last Updated” date above. Continued use of our site implies acceptance.
17. Contact
For questions, withdrawal notices, or complaints, contact:
© Copyright serbizAI OÜ - Fast Forward Institute Account 2025. All rights reserved.